OUR MISSION

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SERUM Group – 26+ Years of Patient-First Healthcare Excellence

With over 26 years of experience in the healthcare and diagnostic industry, SERUM Group remains firmly committed to serving its primary stakeholders — patients. Delivering the right value to every patient, at the right time, is not just our promise but our core objective. Our guiding principle is “Health for All”, and every service we provide is designed to support accurate diagnosis, timely treatment, and better health outcomes.

• To provide end-to-end quality diagnostics, from sample collection and processing to timely and accurate report delivery
• To deliver accurate, precise, diagnostic, prognostic, and predictive testing services using advanced technology
• To uphold the highest standards of quality, reliability, and patient safety at every stage of service
• To ensure on-time reporting that supports informed medical decision-making

OUR VISION

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To become the first choice diagnostic service provider for patients and healthcare partners across all markets, by consistently delivering trusted, high-quality diagnostic solutions.

Our People Commitment

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• To treat every employee with dignity, respect, fairness, and equity
• To foster a stimulating, inclusive, and supportive work environment
• To encourage and empower employees to realize their full professional potential

QUALITY POLICY

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Quality Consciousness – The Foundation of SERUM Group

Quality consciousness forms the steel frame of the organizational structure of SERUM Group. This unwavering commitment to quality has delivered exceptional results, enabling SERUM Group to earn the trust of leading pathology and diagnostic laboratories as valued clients and partners.Through rigorous training, continuous monitoring, and vigilant quality control, our management ensures that every operational process adheres to the highest diagnostic and service standards.

The 4M Approach to Diagnostic Excellence

SERUM Group follows the proven 4M framework — Men, Machines, Materials, and Methods — to maintain consistency, accuracy, and reliability across all diagnostic services:

• Men: Highly trained and skilled professionals committed to quality diagnostics
• Machines: Advanced, automated, and regularly calibrated diagnostic equipment
• Materials: Certified, high-quality reagents and consumables
• Methods: Standardized, validated, and compliant diagnostic procedures

QUALITY STANDARDS

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Six Sigma Quality Commitment at SERUM Group

SERUM Group is firmly committed to Six Sigma Quality standards, a rigorous, data-driven methodology designed to achieve up to 99.997% accuracy in diagnostic processes. This commitment reflects our relentless focus on precision, consistency, and excellence in pathology and diagnostic services.By integrating advanced analytics, standardized workflows, and continuous process improvement, SERUM Group ensures error reduction and operational efficiency across every stage of diagnostic testing.

• 99.997% Accuracy Target
• Reduced Errors & Variability
• Consistent Quality Outcomes
• Enhanced Patient Safety
• Global Best Practices in Diagnostics